Face ID was introduced the first time on iPhone X in 2017. Since then, Face ID is now the only biometric authentication method offered by Apple across its 2018 iPhones and iPad Pro lineup. However, there are times the Face ID technology may fail you. Thus, in this article we’ll help you solve some common Face ID problems that you might be facing on your iPhone XR, iPhone XS, and iPhone XS Max.
1. Update to Latest iOS Software
Every iOS software has their own bugs but newer software usually have fewer bugs when compared to older version. Thus, the first thing you will need to do in this case is to update your iPhone XR, iPhone XS and iPhone XS Max software to the latest iOS release. For example, update from iOS 12.1.2 to iOS 12.2.2. Apple is constantly improving Face ID with software updates and the latest iOS release might just fix your Face ID woes for good.
2. Restart your iPhone XR, iPhone XS and iPhone XS Max
Restart your device as it will refresh its operating system and this action usually fix minor software glitches. This is done by pressing the volume up button first, releasing it, and then again follow the same with the volume down button, and releasing. Finally press the side button and keep holding it until the Apple logo appears on the iPhone X screen.
3. Make Sure Nothing is Covering Your Face or the TrueDepth Camera
Sometimes a phone case or a screen protector might affect the way the TrueDepth camera works. So you can remove this first then check if the problem gets solved.
You should also make sure that you are facing the TrueDepth camera at a distance of around 10 to 20 inches.
And lastly, if you have tried the above suggestions and the problem still persist, you should perform a hard reset on your iPhone XR, iPhone XS and iPhone XS Max. Since it could be a hardware issue, a hard reset might just be the solution after all.
Like post? Share with friends!